Secretariat Services

Keep your members informed and your administration organised.

Unions, associations, clubs and cooperatives have ongoing responsibilities to their members and leadership. Membership records, subscriptions, meetings, communications and decisions all require consistent administration.

Debunked Consultants can provide a coordinated secretariat function, with the scope, reporting arrangements and approval responsibilities agreed with your executive or governing body.

How We Support You

Choose specific services or discuss a more comprehensive arrangement.

Membership Administration

Keep membership information organised and support day-to-day member administration.

Member records and database updates
Joining and renewal administration
Member enquiries and reports

Subscriptions & Collections

Support agreed subscription and collection processes.

Subscription records
Payment tracking and receipting coordination
Arrears follow-up and reporting

Meetings & Governance

Help leadership prepare, document and follow through on formal meetings.

Meeting schedules and agendas
Minutes and resolutions
Action registers and follow-ups

Member Communications

Keep members and stakeholders informed through agreed channels.

Letters, circulars and newsletters
Email, SMS and member notices
Press releases and statement-drafting support

AGMs & Elections

Coordinate the administrative and logistical requirements of AGMs and elections.

Voter-roll and nomination administration
Ballot and e-voting coordination
Results documentation and meeting reports

Office & Records Management

Help maintain consistent office processes and organised organisational records.

Document filing and record organisation
Enquiry and front-desk coordination where agreed
Document access and handling processes

Member Benefits Administration

Coordinate administration relating to member benefit programmes and providers.

Benefit and enrolment schedules
Liaison with relevant providers
Member communication and follow-up

Finance & Reporting Coordination

Support the flow of administrative information to the organisation's finance team or appointed accountant.

Payment-process administration
Budget and report coordination
Liaison with accounting specialists

Digital Member Services

Coordinate digital tools that make member services more accessible.

Membership databases and portals
Website and digital forms
Online payment and communications workflows

An organised working relationship

Every organisation has its own constitution, leadership structure, membership needs and operating procedures. We agree the secretariat responsibilities with the organisation before the engagement begins.

A written scope of services and deliverables

Defined approval and communication processes

Agreed reporting frequency

Clear document and information-handling responsibilities

A Dependable Secretariat for Your Organisation

Keep your members informed and your administration organised.